FAQs

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Frequently asked questions

What is Explorate?

Explorate has built a company dedicated to solving the world's biggest supply chain challenges.

Our solution offers the perfect synergy of cutting-edge technology and human expertise, setting a new standard for the logistics industry. Developed by seasoned logistics professionals, our platform integrates freight bookings, purchase order management, real-time shipment tracking, intuitive digital dashboards, and seamless workflow management.

What if I already get tracking updates from my freight forwarder?

That’s great! Most forwarders offer basic tracking updates, but Explorate goes further. You can:
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Track Shipments Across Multiple Forwarders: Get a unified view of all your freight in one place.
‍Verify Rate Accuracy: Ensure you're paying the right price with transparent cost insights.
‍Connect Key Data Points: Link purchase orders, emissions data, and rate trends for smarter decision-making.

Even if you already receive tracking updates, Explorate gives you the bigger picture.

What if we already use spreadsheets to track shipments?

Spreadsheets give you flexibility, and Explorate enhances it. With our platform, you can:
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‍Import and Export via CSV: Keep working the way you want, but with less manual effort.
‍Automate Data Updates: Ensure your tracking stays accurate without constant edits.
‍Save Time and Reduce Errors: Spend less time managing spreadsheets and more time making decisions.

Get the best of both worlds. Your workflow, just faster and easier.

What types of freight do you handle?

Explorate can handle all your commercial freight forwarding needs from sea freight to air freight, to road and rail. Our logistics experts also provide solutions for custom or non-standard shipments such as break bulk, open top and flat racks.

How do you know your tracking is accurate?

Explorate's smart freight tracking feature utilises multiple global data sources to ensure accuracy and coverage from origin to last mile delivery.

Our in-app cargo tracker utilises data from our global partners, OneStop, SeaRoutes, Marine Traffic and Vizion to provide up to the minute updates.

What kind of freight analytics do you provide?

Our order management system provides comprehensive freight analytics, including data on carrier performance, shipment delays, emissions, and TEU metrics.

Our analytics are constantly updated by our purchase order software and online order management system so you can make data-driven decisions, streamline processes, improve inventory management, and enhance overall fulfillment management.

Is Explorate complicated to set up?

Explorate is designed to be plug-and-play, with no need for heavy IT involvement. You can:

‍Set Up Yourself, Fast: Get started quickly with an easy, self-guided setup process. Our team is always here if you need support.
‍Access Support: Use our Help Center and guided tours whenever you need assistance.
‍Designed for Every User: Our platform is specifically built to be user-friendly.

Explorate makes it easy to set up and get value fast, with support whenever you need it.

Is Explorate secure?

At the core of our approach is an unwavering commitment to accuracy, reliability and security.

‍Multi-Layered Security: Benefit from multi-factor authentication, access controls, and user roles to keep your data safe.
‍Reliable, Secure Cloud Storage: Your data is stored securely in the cloud with continuous backup and disaster recovery measures.
‍Data Integrity & Monitoring: Trust in real-time, accurate data with built-in reliability and proactive security monitoring.

With Explorate, your data is protected.

Does Explorate manage Customs Clearance?

Explorate provides licensed customs broker and freight forwarding services. We deal directly with Government, port and airport authorities to interpret the latest legislation. We also liaise directly with your suppliers, agents and internal team to collate, analyse and verify your documentation to ensure that your shipment and documentation complies with legislation.

How do you measure carbon emissions?

For our approach to sustainable shipping, we leverage global partnerships and our market-leading cargo tracker. By measuring carbon emissions using multiple factors, such as vessel type, engine specifications, and distance traveled, we ensure your carbon reporting is accurate and robust.

Can I track shipments from other forwarders?

Yes, you can track your sea shipments from other forwarders using the Explorate platform. For one-stop tracking convenience, all you need to provide is the container number associated with your shipment and your shipment will be visible alongside any freight moved by our in house operations team.

Can I request my own quote?

Yes! You can request a quote from our website. First, our team will make sure we're the best fit for your logistics needs. We'll make sure we have all the key information, then we'll share a custom quote including a breakdown of all charges.We value your time as much as you do.

Rest assured, our team is working swiftly on a response. If more information is required, we will be in touch.

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