CLEAR CUSTOMS

Sail smoothly
with customs

CUSTOMS CLEARANCE

Our experts have you covered.

Save the cost and stress of expensive deferrals, penalties and reallocation of the stock. Our customs clearance team will offer guidance and compliance support to clear customs world-wide.

Avoid delivery delays.

Reduce your risk of detention or delay by analysing and verifying your documentation to ensure you meet the country’s requirements.
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Avoid fines & penalties.

Our customs clearance experts prevent you from getting hit by expensive deferrals, fines, stock reallocation, and other penalties.

Your freight record.

Explorate offers a secure way to store supply chain documents. Access your archive at any time for reporting and auditing.
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HOW WE HELP

Don’t get held
up at the border.

There’s nothing worse to a schedule than improper paperwork or a bottle-neck. Explorate’s dedicated customs professionals can ensure you have everything you need to clear goods through customs agencies worldwide.

Real results from Explorate users shipping 250+ containers annually:

15 hrs

Saved per week in supply chain admin.

3 days

Earlier customs lodgements on average.

5%

Increase in average container utilisation.

OUR FEATURES

Better shipping starts here.

Trusted by ASX-listed brands and growing Australian businesses.

“The app saves me so much time. Instead of having to keep track of where everything is and having the documents all over the place.”

Ovira.

"Trucks always arrive within time-slot, it makes it so easy to plan our operations. Love it!!"

Beam Mobility.

“Just having the ability to look at something without having to reach out to someone and ask for a shipment is just a game changer.”

ORTC.

“Explorate's tech-forward approach to freight forwarding has allowed us to seamlessly manage our shipments.”

Merry People.

"Was very happy. Smooth transaction. The online portal is great, gives me updates when ever I need them."

Aussie Pet Doors.

"Always the best freight company and team. never any issues they cant sort out. Friendly and awesome."

NOV Australia

"For Southern Launch our supply chain partners need to be a trusted brand. The difference with Explorate is that we're not just a number, they care about what we're moving.

Southern Launch

“We are very happy with the direction Explorate is going around carbon tracking and carbon offset, which fits really well with the ethos of our business. They are genuinely doing it.”

Think Better Group

"Constantly updating status and willingness to work in with us was outstanding!  Thanks!"

ESI

"All aspects of the shipment was continuously being updated & communicated so we could keep all our stakeholders updated."

HVG Facades

LOCAL EXPERTS

Get more done
with expert advice.

As freight operations specialists, we know the ins and outs so you don’t have to. So when you need a trusted advisor to get you through choppy or unchartered waters, we’re that extra set of hands and expertise you can call on.

PLATFORM BENEFITS

One platform for visibility & control.

Gone are the days of tedious spreadsheets and sub-optimization. Our combination of hands-on expert advice and innovative technology gives you the best of both worlds in simplifying your supply chain.

PLATFORM FEATURES

Digital Document Management.

No need to upload the same form multiple times. View or download at any time from your shipment records. No need to worry about spilling coffee or losing docs. We store them securely in our platform.

EXPLORATE FEATURES

Frequently asked questions.

What is Explorate?
Explorate has built a company dedicated to solving the world's biggest supply chain challenges.

Our solution offers the perfect synergy of cutting-edge technology and human expertise, setting a new standard for the logistics industry. Developed by seasoned logistics professionals, our platform integrates freight bookings, purchase order management, real-time shipment tracking, intuitive digital dashboards, and seamless workflow management.
Who is the Explorate platform built for?
While in logistics there's an exception to every rule, here's where we do our best work. Our expertise lies in collaborating effectively with APAC brands for optimal results. As our specialty is optimizing supply chains; we don't handle personal cargo. We excel with commercial businesses across diverse verticals such as retail, agriculture and construction.
What happens if there are delays or issues during the customs clearance process?
As your customs broker and forwarding agent, Explorate will liaise with customs authorities to resolve any unforeseen issues and minimise delays and impacts to your shipments.
What kind of freight analytics do you provide?
Our order management system provides comprehensive freight analytics, including data on carrier performance, shipment delays, emissions, and TEU metrics.

Our analytics are constantly updated by our purchase order software and online order management system so you can make data-driven decisions, streamline processes, improve inventory management, and enhance overall fulfillment management.
Does Explorate manage Customs Clearance?
Explorate provides licensed customs broker and freight forwarding services. We deal directly with Government, port and airport authorities to interpret the latest legislation. We also liaise directly with your suppliers, agents and internal team to collate, analyse and verify your documentation to ensure that your shipment and documentation complies with legislation.
How long does your customs clearance process typically take?
Our expert customs team ask for 5 days to review and verify shipment documentation prior to ETA.
Can I track shipments from other forwarders?
Yes, you can track your sea shipments from other forwarders using the Explorate platform. For one-stop tracking convenience, all you need to provide is the container number associated with your shipment and your shipment will be visible alongside any freight moved by our in house operations team.
How can I integrate my ERP system with the Explorate platform?
Explorate allows you to integrate into ERPs. You can access your quotes and shipment data via our APIs and feed them into your ERP systems. Explorate also builds custom integration modules on request to support ERPs that don’t allow simple API integration, where these data can be transferred via FTP or other protocols.
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Can’t find the answer you’re looking for?

Reach out to our team of experts to learn more.

Ready to take the stress out of your supply chain?